GCASH Help Center

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Encountered a problem while using GCASH? Here are the ways to contact the GCASH Help Center. Stay Tuned for more details!

HERE ARE 3 WAYS TO CONTACT THEM!

1. LIVE CHAT THROUGH THE GCASH APP

STEP 1: OPEN THE GCASH APP AND ENTER YOUR 4-DIGIT PIN

STEP 2: GO TO PROFILE AND SELECT HELP

STEP 3: SELECT VIEW MORE ARTICLES

STEP 4: SELECT CHAT WITH GIGI

STEP 5: YOU CAN NOW CHAT YOUR CONCERN REGARDING YOUR GCASH ACCOUNT

2. SUBMITTING A TICKET

STEP 1: OPEN THE GCASH APP AND ENTER YOUR 4-DIGIT PIN

STEP 2: GO TO PROFILE AND SELECT HELP

STEP 3: CLICK SUBMIT A TICKET

STEP 4: PROVIDE THE NECESSARY DETAILS INCLUDING YOUR CONCERN

STEP 5: TAP SUBMIT AND WAIT FOR THEIR REPLY ( USUALLY 24-48 HRS)

3. SEND AN EMAIL TO THE GCASH HELP CENTER

  • Explain in detail your concern and include your GCash-registered name and number then email it to [email protected]

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